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Resources

Suggested Reading

Communication:

Crucial Conversations: Tools for Talking with Stakes are High. Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler.

Conflict Transformation:

Getting to Yes: Negotiating Agreement Without Giving In. Roger Fisher and William Ury.

Crucial Confrontations: Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior. Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler.

The Power of a Positive No: How to Say No and Still Get to Yes. William Ury.

Teambuilding:

WorkTypes. Jean M. Kummerow, Nancy J. Barger and Linda K. Kirby.

Type Talk at Work: How the 16 Personality Types Determine Your Success on the Job. Otto Kroeger with Janet M. Thuesen and Hile Rutledge.