Crucial Conversations: Tools for Talking with Stakes are High. Kerry Patterson, Joseph Grenny,
Ron McMillan, Al Switzler.
Getting to Yes: Negotiating Agreement Without Giving In. Roger Fisher and William Ury.
Crucial Confrontations: Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior. Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler.
The Power of a Positive No: How to Say No and Still Get to Yes. William Ury.
WorkTypes. Jean M. Kummerow, Nancy J. Barger and Linda K. Kirby.
Type Talk at Work: How the 16 Personality Types Determine Your Success on the Job. Otto Kroeger with Janet M. Thuesen and Hile Rutledge.